To ensure events are properly attributed to the original session in Google Analytics 4 (GA4), the event must include the corresponding Session ID (session_id). GA Connector automatically tracks and stores the session ID, but depending on your current setup, you may need to take additional steps to ensure this value is captured and sent correctly […]
Category: Troubleshooting
How to troubleshoot incorrect traffic source information
This guide applies to situations when GA Connector fields are not empty in your CRM, however, you have a reason to believe that the values in these fields aren’t correct. Below you can find the instructions on how to troubleshoot this, depending on which traffic source isn’t tracked correctly: Organic Traffic If you’re seeing (not provided) […]
Troubleshooting guide for Adwords UTM tagging
This guide assumes that: GA Connector is working in general (you see GA data in your CRM). If you don’t see any GA info in your CRM, this guide unfortunately won’t help: please contact [email protected]. But it is not picking up Adwords info. Either GA Connector picks up some Adwords info (usually just source/medium), or it […]
How to test GA Connector from localhost
The Problem Before deploying GA Connector script to your site, you may want to check how it works on a local machine or on a staging server first. But you may get this error message in console if you try to do this: The Solution If want to test it on a staging server, just […]
How to fix “Size of a request header field exceeds server limit” error
One of the cookies created by the GA Connector script (gaconnector_pages_visited_list, and occasionally gaconnector_all_traffic_sources) can grow too large if a visitor browses many pages. On some servers, this produces errors such as: Size of a request header field exceeds server limit 400 Bad Request Or similar To fix this issue, you just need to add […]
Why do I see (not set), (not provided) and (none) in some GA Connector fields?
Sometimes you’ll (not set) and (not provided) inside some GA Connector fields: In this article, we’ll explain why that happens and what can be done about it. 1. (not provided) in “First Click Term” and “Last Click Term”. This has to do with do with Google policies, and unfortunately, nothing can be done about this. […]
