If you're integrating Salesforce or Zoho CRM, this article may not apply because you're most likely using GA Connector 2.0.

How GA Connector Integration works

At its core, GA Connector is a piece of JavaScript code (that talks to our server), which creates tracking cookies, which can be sent to your CRM system.

When your users come to your website, gaconnector.js creates the following cookies based on UTM parameters, HTTP referrer and other information:

GA Connector Cookies
GA Connector Cookies

Then, during form submission, these tracking cookies can be sent to your CRM, alongside the information you’re already sending to the CRM (users’ names, phones, emails etc).

The values of these tracking cookies can then be placed in custom CRM fields like this:

Information tracked by GAconnector.com

Installation

1. Install GA Connector tracking code on the website

To start tracking, please put this script on your website:

Requirements:

  • This code should ideally be put in the very beginning of the <body> tag, or in the <head>. If it’s put in the middle or at the end of <body>, some visitors who don’t wait until the whole page loads, won’t be tracked correctly.
  • The code needs to be put on every page of the website, or at least on every page that can potentially the first one that user opens on the website.

Alternatives:

  • If you use WordPress, just install our plugin – it will automatically put GA Connector tracking code on every page page of the site in the right place.
  • If you use Google Tag Manager, use this instruction to add GA Connector tracking code.

Keep in mind that before we add your domain(s) to our system, you’ll get something like “Free Trial expired” instead of real tracking information.

2. Create custom fields in the CRM for the GA Connector fields you want to track.

The purpose of these fields is to store the tracking information gathered by gaconnector.js.

Here is how you can add them to your CRM:

  • If you’re using Salesforce, just install our package that will automatically add these custom fields for you.
  • If you’re using Zoho CRM, just install our extension that will automatically add these custom fields for you.
  • If you’re using a different CRM, you’ll need to create these fields manually. But keep in mind that you don’t necessarily need to create each of the above fields in your CRM, only the ones you plan on using. Here is the list of fields you can create:
LabelInput IDLabelInput ID
All Traffic Sources all_traffic_sourcesLast Click Campaignlc_campaign
BrowserbrowserLast Click Channellc_channel
City (from IP address)cityLast Click Contentlc_content
Country (from IP address)countryLast Click Landing Pagelc_landing
First Click Campaignfc_campaignLast Click Mediumlc_medium
First Click Channelfc_channelLast Click Referrerlc_referrer
First Click Contentfc_contentLast Click Sourcelc_source
First Click Landing Pagefc_landingLast Click Termlc_term
First Click Medium fc_mediumLatitudelatitude
First Click Referrerfc_referrerLongitudelongitude
First Click Sourcefc_sourceNumber of Website Visitspage_visits
First Click Termfc_termOperating SystemOS
Google Analytics CIDGA_Client_IDPages Visited pages_visited_list
Google Click IdentifiergclidTime Spent on Website time_passed
IP Addressip_addressTime Zone time_zone
RegionregionDevicedevice

If you’re using Pipedrive, this article will show you how to add custom fields.

3. Modify your forms to send GA Connector tracking info alongside form submissions

Here are the guides for integrating the forms that are the most popular among the clients of GA Connector:

4. Map hidden form fields to CRM fields.

  • Skip this step if you’re using native CRM lead forms.
  • If your forms are not connected to your CRM, you need to do that first.

Our script will save GA data to the form hidden fields. But these fields need to be mapped to the corresponding CRM fields in order to appear in your CRM.

The mapping process depends on how your forms are connected to your CRM

  • If you’re using third-party forms with a CRM add-on that sends hidden field’s data to CRM custom fields: Go to the add-on mapping settings and connect new fields you’ve added in step 3.
  • If you’re using Zapier to connect your forms with CRM: head to your form Zap settings and map the new form fields to the corresponding CRM fields.
  • If you’re using custom code to send form data: update the code to send GA fields in addition to existing fields.

5. Add UTM parameters to your PPC sources (optional)

This way, you’ll get more information about leads coming through these sources.

If you use Google Adwords, please complete this tutorial (it shows how to add UTM parameters to all ads quickly & effortlessly).

For other PPC sources, check out the UTM builder.

6. Create reports and dashboards to display the information collected by GA Connector (optional)

7. Make your website HTTPS if you haven’t yet (optional)

The thing is, when a user goes from an HTTPS website to an HTTP one, most browsers hide the referrer information from the HTTP site.

This doesn’t allow Google Analytics and GA Connector to track the source of such user (unless there are UTM parameters).

So if your website is still HTTP, and your user is coming from some HTTPS blog for example, GA Connector (and Google Analytics) will consider this user’s traffic source direct/none.

You can read more about this and other tracking details here.