The instructions below apply to Cookie-Based integration. If you are using API-Based integration, please note that Freshworks classic forms does not support it. You will need to follow the Cookie-Based integration steps instead. Not sure which instructions to follow? Start here: How to Check Which GA Connector Integration Type You’re Using. Add Google Analytics data to Freshworks Classic […]
Category: Lead Source Tracking (cookie-based)
How to integrate GA Connector with Formstack
The instructions below apply to Cookie-Based integration. If you are using API-Based integration, please note that Formstack does not support it. You will need to follow the Cookie-Based integration steps instead. Not sure which instructions to follow? Start here: How to Check Which GA Connector Integration Type You’re Using. Add Google Analytics data to Formstack with GA Connector’s Forkstack […]
How to integrate GA Connector if your form plugin doesn’t allow customization of id, class or name attributes
The instructions below apply to Cookie-Based integration. If you are using API-Based integration, please note that you will need to follow the Cookie-Based integration steps instead. Not sure which instructions to follow? Start here: How to Check Which GA Connector Integration Type You’re Using. GA Connector relies on your hidden input fields’ attributes so that it would be able […]
How to integrate GA Connector with Freshworks CRM (formerly Freshsales) using Smartforms
The instructions below apply to Cookie-Based integration. If you are using API-Based integration, please note that Freshworks Smartform does not support it. You will need to follow the Cookie-Based integration steps instead. Not sure which instructions to follow? Start here: How to Check Which GA Connector Integration Type You’re Using. Add Google Analytics data to Freshworks Smartform with GA […]
How to troubleshoot incorrect traffic source information
This guide applies to situations when GA Connector fields are not empty in your CRM, however, you have a reason to believe that the values in these fields aren’t correct. Below you can find the instructions on how to troubleshoot this, depending on which traffic source isn’t tracked correctly: Organic Traffic If you’re seeing (not provided) […]
Does GA Connector work when ad blockers are enabled?
API-based integration works fine with the Adblock extension but does not work with the Ghostery extension. Cookie-based integration works fine with both the Adblock and Ghostery extensions. We have tested both integration methods with the Adblock and Adblock Plus extensions. They work well with the default settings. However, if the “Block additional tracking” option is […]
Create GA Connector fields in your CRM
The purpose of these fields is to store the tracking information gathered by gaconnector.js inside your Leads, Opportunities and other CRM objects: Here is how you can add these fields to your CRM: If you’re using Salesforce, just install our package that will automatically add these custom fields for you. If you’re using Zoho CRM, just install our extension that will automatically […]
Create a MS Dynamics report with Google Analytics data
Now that you’ve added GA data to your Microsoft Dynamics CRM, you probably want to display it in a meaningful way. You probably want to see reports that will allow you to see things like the number Deals that came from a specific traffic source. In this article, we’ll go through the process of creating such […]
Troubleshooting guide for Adwords UTM tagging
This guide assumes that: GA Connector is working in general (you see GA data in your CRM). If you don’t see any GA info in your CRM, this guide unfortunately won’t help: please contact [email protected]. But it is not picking up Adwords info. Either GA Connector picks up some Adwords info (usually just source/medium), or it […]
“Channel” parameter values
Channel is calculated based on source and medium (but mostly medium): Right now, GA Connector’s calculation of channel doesn’t fully match Google Analytics standard definitions. For example, if fbclid identifier is present in the URL, the channel will be attributed to Paid Search.
