{"id":783,"date":"2017-09-12T21:31:37","date_gmt":"2017-09-12T21:31:37","guid":{"rendered":"http:\/\/support.gaconnector.com\/?p=783"},"modified":"2020-05-21T06:42:30","modified_gmt":"2020-05-21T06:42:30","slug":"general-faq","status":"publish","type":"post","link":"https:\/\/gaconnector.com\/docs\/general-faq\/","title":{"rendered":"General FAQ"},"content":{"rendered":"
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\n\t\t\t\tWhere can I find my invoice?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Log in to your dashboard at <\/span>https:\/\/app.gaconnector.com\/dashboard\/billing\/billing-and-usage<\/span><\/a> and locate the Invoice section. Select the date of payment and click \u201cView Invoice\u201d.<\/span><\/p>\n

For both new and legacy accounts, invoices are sent to the email address used to purchase your subscription.<\/span><\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tHow to update billing address?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Open your most recent receipt from GA Connector via Paddle.com<\/strong> at help@paddle.com<\/a><\/strong>.<\/p>\n

Under your current address, click Edit Address<\/strong>, then enter your updated address details.<\/p>\n

Please note that the country cannot be changed<\/strong>. In some cases, the ZIP\/postal code<\/strong> may also be locked due to tax reporting requirements.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tHow to change your password?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Go to the customer dashboard at https:\/\/app.gaconnector.com\/<\/a>.<\/p>\n

From the left-side menu, click Change Password<\/strong>. Enter your current password, then enter your new password. Re-enter the new password to confirm it, then click Save Changes<\/strong>.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tHow to reset your password?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Use the password reset page here: https:\/\/app.gaconnector.com\/forgot-password<\/a><\/p>\n

Enter your email address, and a password reset link will be sent to your inbox. Please also check your Spam<\/strong> or Junk<\/strong> folder if you don\u2019t see the email within a few minutes.<\/p>\n

If you still haven\u2019t received it, contact support@gaconnector.com<\/a>, and our support team will help you reset your password.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tHow do I change my account email address?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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To update your account email address, please contact support@gaconnector.com<\/a> and include your GA Connector ID<\/strong> and the new email address you\u2019d like to use.<\/p>\n

Our team will update the email address for you.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tHow do I add or manage domains?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Log in to your dashboard at https:\/\/app.gaconnector.com\/<\/a> and go to \u201cMy Account.\u201d Under Account Summary, locate the Domains section. You can manage up to five domains directly from the dashboard, provided they belong to the same company.<\/span><\/p>\n

If you need to add more than five domains, please contact <\/span>support@gaconnector.com<\/span><\/a> and include your GA Connector ID along with the domain you wish to add.<\/span><\/p>\n

For legacy accounts, additional domains can be purchased by contacting <\/span>support@gaconnector.com<\/span><\/a>. Please note that this option is only available for domains associated with the same company.<\/span><\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tCan we have a call with someone from Sales department?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We\u00a0operate through self-onboarding model and don\u2019t have a sales team. This allows us\u00a0to keep our prices below many of our competitors.<\/p>\n

However, you can:<\/p>\n