There are a few reasons GA Connector fields may not appear in Zoho CRM layout. Here is how you can troubleshoot this:
1. Make sure that GA Connector Fields extension is installed
The extension should appear in Zoho CRM – Setup – Marketplace – All.
2. Make sure that the extension is installed for all users (not just admins).
If you have installed the extension for Admins only, the fields will appear for Admins only. You need to re-install the extension, you can do it by clicking on this link, make sure you install it for All Users.
Note: Unfortunately, the GA Connector data that you already have will be deleted.
3. Make sure that GA fields are added to the layout
They shouldn’t be in “Unused fields”. You can do it in Zoho CRM – Setup – Customization – Modules and fields – Leads – Standard (or your custom layout).
Your layout should look something like this:
4. Make sure that all GA Connector fields have “Read and write” permissions
You can do it in Zoho CRM – Setup – Modules and Fields – Leads – Fields – Field Permissions.
Correct permissions should look something like this:
