This guide applies to situations when GA Connector fields are not empty in your CRM, however, you have a reason to believe that the values in these fields aren’t correct. Below you can find the instructions on how to troubleshoot this, depending on which traffic source isn’t tracked correctly: Organic Traffic If you’re seeing (not provided) […]
Log in to your GA Connector account. Select “WordPress” tab, and that’s where you’ll find your account ID:
GA Connector v2.0 works fine with Adblock extension, but it doesn’t work with Ghostery extension. GA Connector v1.0 works fine with both Adblock and Ghostery extension.
This guide assumes that: GA Connector is working in general (you see GA data in your CRM). If you don’t see any GA info in your CRM, this guide unfortunately won’t help: please contact [email protected] But it is not picking up Adwords info. Either GA Connector picks up some Adwords info (usually just source/medium), or it […]
Wix doesn’t provide many options to insert Custom code in their platform, and the integration works but it has its limitations. You need to have an upgraded plan in order to use the Tracking Tools & Analytics tool where you can insert the script The Custom form you have can only be placed at the Body […]
Channel is calculated based on source and medium (but mostly medium): Right now, GA Connector’s calculation of channel doesn’t fully match Google Analytics standard definitions.
GA Connector Salesforce edition has built-in reports and dashboards. Here is how they look like: GA Connector Dashboards GA Connector Reports How to access these reports and dahsboards In order to access these Dashboards, go to Salesforce > Dashboards > All Folders > GA Connector Dashboards In order to access GA Connector Reports, go to Salesforce […]
In order to uninstall GA Connector please follow the steps below: Remove GA Connector tracking code from the website Uninstall GA Connector Fields extension from Zoho CRM – Setup – Marketplace – All If you’re using GA Connector 2.0, contact [email protected] to cancel your account (so that our app stops making requests to your CRM) […]
The latest version of GA-to-Salesforce integration relies on Streaming API being enabled. It won’t work otherwise. To make sure that Streaming API is enabled in your Salesforce Org, follow the steps below: Go to Salesforce – Setup – Customize – User Interface. Make sure that the “Enable Streaming API” is checked:
How to add GA Connector tracking code to websites built with Salesforce Community Builder (Site.com)
In the Scripts section of the Properties pane, click Configure in the Edit Head Markup section. Paste the GA Connector tracking code in the Edit HTML Code dialog box.
Click Save and Close to insert the markup into the page head. For more details, check out this article on help.salesforce.com.